Privacy Policy

The Dharampeth Mahila Multi-State Co-operative Society Ltd.

Effective Date: 01/04/2026

1. Introduction

The Dharampeth Mahila Multi-State Co-operative Society Ltd. ("DP Mahila", "the Society", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal and financial information of our members, customers, and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our official website, www.dpmahila.com, or use our services.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately.

2. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information: Name, address, mobile number, email address, date of birth, and other contact details.
Identification Information: PAN, Aadhaar-related information where legally permitted, and other Know Your Customer (KYC) documents.
Financial Information: Account details, deposit information, transaction history, and other information necessary for providing financial services.
Website Information: IP address, browser type, device information, cookies, and website usage details.
Communication Information: Enquiries, feedback, complaints, and correspondence submitted through our website or official communication channels.

We collect only the information reasonably necessary for legitimate business purposes and applicable legal requirements.

3. How We Use Your Information

The information collected may be used for the following purposes:

To provide and manage financial and cooperative society services.
To process account-related requests and transactions.
To verify customer identity and comply with KYC requirements.
To communicate important service updates, notifications, and account-related information.
To respond to customer enquiries, requests, and complaints.
To improve website functionality, customer experience, and service quality.
To prevent fraud, unauthorized access, and other security threats.
To comply with applicable laws, regulations, and lawful requests from competent authorities.

4. Information Security

DP Mahila takes reasonable technical, administrative, and organizational measures to protect personal and financial information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include access controls, network security, firewalls, security monitoring, and other appropriate safeguards.

While we make reasonable efforts to protect your information, no internet-based system or electronic transmission can be guaranteed to be completely secure.

5. Sharing of Information

We do not sell or rent customers' personal information to third parties.

We may share information only when necessary and legally permitted, including:

With authorized service providers and technology partners supporting our operations.
With payment processing partners and financial institutions for authorized transactions.
With regulatory authorities, government agencies, or law enforcement authorities where required by law.
Where necessary to prevent fraud, investigate security incidents, or protect legal rights.

Any sharing of information will be subject to applicable legal requirements and appropriate confidentiality and security safeguards.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance user experience.

Visitors may manage or disable cookies through their browser settings. However, certain website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal and financial information only for as long as necessary to provide services, fulfil legitimate operational requirements, comply with applicable laws, maintain required records, and resolve disputes.

When information is no longer required, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, individuals may have the right to:

Request information about their personal data processed by the Society.
Request correction or updating of inaccurate personal information.
Request erasure of personal data where legally permitted.
Withdraw consent where processing is based on consent, subject to applicable restrictions.
Raise concerns or complaints regarding the handling of their personal information.

Requests may be submitted through the Society's official contact channels. Certain records may need to be retained to meet statutory or regulatory obligations.

9. Third-Party Websites

Our website may contain links to external websites or services.

DP Mahila is not responsible for the privacy practices, security, or content of third-party websites. Visitors are encouraged to review the privacy policies of those websites before providing personal information.

10. Online Banking and Financial Transactions

We are committed to maintaining the confidentiality and security of information relating to our financial services and electronic transactions.

Customers are advised not to share their passwords, PINs, OTPs, or other confidential authentication details with anyone.

DP Mahila will never request customers to disclose their passwords, PINs, or OTPs through unsolicited telephone calls, emails, or messages.

11. Compliance with Applicable Laws

The Society aims to process and protect personal information in accordance with applicable Indian laws and regulatory requirements, including the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, and associated rules, to the extent that their relevant provisions are in force and applicable.

12. Changes to This Privacy Policy

DP Mahila reserves the right to update or modify this Privacy Policy from time to time to reflect changes in legal requirements, technology, or operational practices.

Any updates will be published on our official website with the revised effective date.

We encourage visitors to review this page periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:

The Dharampeth Mahila Multi-State Co-operative Society Ltd.

Head Office: Plot No. 42-A, Sitaram Bhawan, In Front of Hanuman Mandir, Ram Nagar Square, Shivaji Nagar, Nagpur – 440010, Maharashtra, India.

Email: info@dpmahila.com

Website: www.dpmahila.com